Companies are increasingly using algorithms to manage their remote workforces. This approach is called algorithmic management and is currently being adopted by a large number of gig economy companies such as Uber. This approach, which offers some benefits to self-employed workers, is also causing an increased level of frustration:
- being watched and scrutinized by the platform’s algorithms may negatively influence workers, making them feeling under constant surveillance;
- workers may be affected by algorithms' complexity and complain a lack of transparency;
- the lack of personal relations makes workers feel dehumanized and increases their level of frustration.
Find more in the article "What People Hate About Being Managed by Algorithms, According to a Study of Uber Drivers"What People Hate About Being Managed by Algorithms, According to a Study of Uber Drivers" via The Harvard Business Review.