Algorithmic management and its impact on workers

September 11, 2019 in General

Companies are increasingly using algorithms to manage their remote workforces. This approach is called algorithmic management and is currently being adopted by a large number of gig economy companies such as Uber. This approach, which offers some benefits to self-employed workers, is also causing an increased level of frustration:

  • being watched and scrutinized by the platform’s algorithms may negatively influence workers, making them feeling under constant surveillance;
  • workers may be affected by algorithms' complexity and complain a lack of transparency;
  • the lack of personal relations makes workers feel dehumanized and increases their level of frustration.

Find more in the article "What People Hate About Being Managed by Algorithms, According to a Study of Uber Drivers"What People Hate About Being Managed by Algorithms, According to a Study of Uber Drivers" via The Harvard Business Review.


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